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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet Pro 200 Color M276n, M276nw, and M251nw- A "Toner Low" Message Displays on the Computer

Issue
A 'Toner Low' message displays on your computer, and the printer does not print.
Solution: Override the 'Toner Low' message
You can override the 'Toner Low' message by changing your Supply Settings options in System Setup.
  note:
Once the HP print cartridge reaches Very Low, the HP Premium Protection Warranty ends.
  1. On the printer control panel's Home screen, touch Setup ().
  2. Touch System Setup.
  3. Touch Supply Settings.
  4. Touch Black Cartridge or Color Cartridges.
  5. Touch Very Low Setting.
  6. Select one of the following options:
    • Continue: Select this option to set the printer to alert you that the print cartridge is very low, but to continue printing.
    • Prompt: Select this option to set the printer to stop printing and prompt you to replace the print cartridge. Either acknowledge the prompt and continue printing or choose to be prompted in 100 pages, 200 pages, 300 pages, 400 pages or never.
        note:
      The default prompt option is set at 100 pages. This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality. You can enable or disable the default setting at any time, and you do not have to re-enable it when you install a new print cartridge.
    • Print Black: On the Color Cartridges menu, select Print Black to alert you when the print cartridge is very low, but to continue printing in black only.
  7. After selecting your settings, attempt the print job again.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

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Country/Region: Flag Thailand

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