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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet Pro 300/400 color MFP M375/M475 Series Product - Clear jams

Common causes of jams
To reduce the number of paper jams, try these solutions.
  1. Use only paper that meets HP specifications for this product.
  2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
  3. Use paper that has not previously been printed or copied on.
  4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
  5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
  6. Make sure that the tray is fully inserted in the product.
  7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
Jam locations
Jams can occur in these locations:
    Figure : Jam locations
  1. Document feeder
  2. Rear door
  3. Output bin
  4. Tray 1
  5. Tray 2
  6. Tray 2 jam-access area
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the document feeder
  1. Turn the product off.
    Figure : Power switch
  2. Open the document feeder cover.
    Figure : Document feeder cover
  3. Lift the document feeder roller assembly, and gently pull the jammed paper out.
    Figure : Lift the rollers and remove jammed paper
  4. Close the document feeder roller assembly.
  5. Close the document feeder cover.
    Figure : Document feeder cover
  6. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out.
    Figure : Remove jammed paper
Clear jams in Tray 1
  1. Pull the jammed sheet from Tray 1.
      note:
    If the sheet tears, make sure that all of the fragments are removed before you resume printing.
    Figure : Remove the jammed sheet
  2. Pull out Tray 2 and place it on a flat surface.
    Figure : Open Tray 2
  3. Lower the jam-access tray.
    Figure : Lower the jam-access tray
  4. Remove the jammed sheet by pulling it straight out.
    Figure : Remove the jammed sheet
  5. Push the jam-access tray up to close it, and then replace Tray 2.
      note:
    To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.
    Figure : Close Tray 2
Clear jams in Tray 2
  1. Open Tray 2.
    Figure : Open Tray 2
  2. Remove the jammed sheet by pulling it straight out.
    Figure : Remove the jammed sheet
  3. Close Tray 2.
      note:
    To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.
    Figure : Close Tray 2
Clear jams in the fuser area
  1. Open the rear door.
      caution:
    The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing.
    Figure : Open the rear door
  2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area.
      note:
    If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments.
    Figure : Remove the jammed sheet
  3. Close the rear door.
    Figure : Close the rear door
Clear jams in the output bin
  1. Look for jammed paper in the output bin area.
  2. Remove any visible media.
      note:
    If the sheet tears, make sure that all fragments are removed before resuming printing.
    Figure : Remove the jammed sheet
  3. Open and then close the rear door to clear the message.
    Figure : Close the rear door
Clear jams in the duplexer (duplexing models only)
  1. Open the rear door.
      caution:
    The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing.
    Figure : Open the rear door
  2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area.
    Figure : Remove the jammed sheet
  3. If necessary, remove any visible paper from bottom side of the duplexing unit.
    Figure : Remove the jammed sheet
  4. If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing unit.
    Figure : Close the duplexer
  5. If you can see the trailing edge of the paper, remove the paper from the product.
    Figure : Remove the jammed sheet
  6. If you can see the leading edge of the paper, remove it from the product.
    Figure : Remove the jammed sheet
  7. Close the rear door.
    Figure : Close the rear door

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