hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02874338

Version: 1

HP Notebook PCs - HP_TOOLS Partition Installation Error Message

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Jun-2011

Last updated : 14-Sep-2012

DESCRIPTION
When attempting to install QuickLook on a system that does not have an HP_TOOLS partition, an error message appears stating The HP_TOOLS partition was not found. Installation cannot continue and will now exit.

SCOPE
HP EliteBook 8440p Notebook PC
HP EliteBook 8540p Notebook PC
HP ProBook 4310s Notebook PC
HP ProBook 4310s Notebook PC
HP ProBook 4310s Notebook PC
HP ProBook 4311s Notebook PC
HP ProBook 4410s Notebook PC
HP ProBook 4411s Notebook PC
HP ProBook 4415s Notebook PC
HP ProBook 4415s Notebook PC
HP ProBook 4416s Notebook PC
HP ProBook 4510s Notebook PC
HP ProBook 4515s Notebook PC
HP ProBook 4515s Notebook PC
HP ProBook 4710s Notebook PC
HP ProBook 5310m Notebook PC
HP ProBook 6440b Notebook PC
HP ProBook 6445b Notebook PC
HP ProBook 6540b Notebook PC
HP ProBook 6545b Notebook PC
RESOLUTION
To resolve this issue, install QuickWeb before installing QuickLook. HP QuickWeb will automatically create the HP_TOOLS partition if it does not exist.
Alternately, this issue can be resolved by creating the HP_TOOLS partition.
Please follow the HP Business Notebook HP_TOOLS Partition Guidelines document for instructions to create the HP_TOOLS partition:

Hardware platforms affected : HP EliteBook 8440p Notebook PC, HP EliteBook 8540p Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted) Microsoft Windows Vista Business (32-bit) (deleted) Microsoft Windows Vista Business (64-bit) (deleted) Microsoft Windows Vista Enterprise (32-bit) (deleted) Microsoft Windows Vista Enterprise (64-bit) (deleted) Microsoft Windows Vista Home Basic (32-bit) (deleted) Microsoft Windows Vista Home Basic (64-bit) (deleted) Microsoft Windows XP Microsoft Windows XP 64-Bit Edition (deleted) Microsoft Windows XP Home Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02024274

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Thailand

hp-detect-load-my-device-portlet

Actions
Loading...