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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02864855

Version: 1

HP Notebook PCs - Windows XP Does Not Support Switchable Graphics

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Jun-2011

Last updated : 20-Jun-2011

DESCRIPTION
The notebook does not support the Switchable Graphics feature while running the Microsoft Windows XP or Window Vista operating systems.

sourceInformation

SCOPE
HP ProBook 4330s Notebook PC
HP ProBook 4331s Notebook PC
HP ProBook 4430s Notebook PC
HP ProBook 4431s Notebook PC
HP ProBook 4530s Notebook PC
HP ProBook 4730s Notebook PC
RESOLUTION
The Windows 7 Starter edition, Windows Vista, and Windows XP operating systems do not support the Switchable Graphics feature. The Switchable Graphics feature only functions with Windows 7.
Although the discrete graphics adapter device drivers are not available for Windows XP and Windows Vista, the integrated graphics adapter device driver for the notebook can be updated.
Download one of the following SoftPaqs to update the integrated graphics adapter device driver. However, before installing either SoftPaq, first read the section Change the BIOS Settings (below).
Windows XP:
Softpaq Description
Information
Download
Intel Video Driver and Control Panel
VERSION: 6.14.10.5337 REV: A
Windows Vista:
Softpaq Description
Information
Download
Intel Video Driver and Control Panel
VERSION: 8.15.10.2342 REV: B
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.
Change the BIOS Settings:
The SoftPaqs for both Windows XP and Windows Vista can only be installed after you disable the Switchable Graphics feature in the notebook's BIOS.
If you install either SoftPaq without first disabling the Switchable Graphics feature in BIOS, they will not install properly and the integrated graphics adapter will not be updated.
To disable Switchable Graphics in BIOS:
  1. Turn on the notebook.
  2. During the first few seconds of startup, press the F10 key to enter BIOS Setup.
  3. Select the System Configuration tab.
  4. Select the Device Configurations option.
  5. Uncheck the Switchable Graphics option.
  6. Click Save, then Exit. The system will prompt you for confirmation.
After the notebook reboots, install the downloaded SoftPaq for the operating system.

Hardware platforms affected : HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4730s Notebook PC

Operating systems affected : Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02864798

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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