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HP Scitex LX600, LX800, LX820, LX850 and Designjet L65500 Printer Series - Reinstalling the software on the IPS PC

The reinstallation of the software in the PC should only be performed under the following circumstances:
  • In case of an intermittent communication failure (in some cases, we have seen that, after applying all the patches/Windows VISTA upgrades, windows / upgrade (where applicable), this can cause intermittent communication failures. The following procedure does NOT recommend installing all the VISTA patches & upgrades; as it cannot be guaranteed which patch was creating the instability).
  • Any IPS PC intermittent failure that cannot be recovered.
  • A Virus has been detected and cannot be removed.
  note:
The IPS PC with L65500 includes Windows Vista, while the IPS PC coming with a LX series include Windows.
DVDs/CDs required for installation
Each IPS PC comes with a kit of DVDs/CDs.
  • HP rp5700 Documentation and Diagnostics CD
  • HP Restore Plus! DVD-ROM
  • Operating System DVD 1 of 2
  • Operating System DVD, 2 of 2 (Multiple Language Pack).
  • Here is a picture of the 4 DVDs-CDs that come with the L65500.
  • If the printer is an LX600 or LX800, there may be a Windows 7 upgrade DVD also included, this will depend on the manufacturing date of the printer.
Installing the software from the DVDs
This installation can be performed easily by the customer, with the guidance from support personnel over the phone. Re-installation time takes approximately 1-2 hour. Here is the process to follow:
  1. Reboot the PC with the DVD marked HP Restore Plus!
  2. Follow the instructions (the Hard Disk Drive has to be reformatted). Operating system to install: Windows Vista or Windows 7 (depending on the printer), English version (HP does not support other localization/languages of the Operating system of the IPS PC).
  3. When requested, insert the DVD marked Operating System DVD (1 of 2)
  4. When requested, insert the DVD marked Operating System DVD, (2 of 2) (Multiple Language Pack).
  5. When requested to insert another supplemental DVD-ROM, click Skip.
  6. Create two users. Create an administrative user called HPAdmin and create a non-administrative user called HPL65500 (or HPLX800 or HPLX600, depending on the printer).
      note:
    HP recommends that you password protect all users.
  7. Follow the instructions below: Prepare the HP Internal Print Server (IPS).
  8. The IPS application can be found on www.hp.com, under Support & drivers: Select the applicable HP Designjet printer
  9. Follow the instructions: How to change the language of the IPS if the default language is not acceptable.
Prepare the HP Internal Print Server (IPS)
The following procedure must specifically be performed in Japan and Russia in order to correctly prepare the Internal Printer Server in Japanese and Russian. The estimated time to complete is one person for 45 minutes.
  1. Power up the HP Internal Print Server computer.
  2. Choose the language for the Windows operating system.
      note:
    Remember that the HP Internal Print Server software will automatically be installed in the language you choose for Windows operating system.
  3. Create two users. Create an administrative user called “HPAdmin” and create a non-administrative user called “HPL65500 or HPLX800 or HPLX600, depending on the printer.
      note:
    HP recommends that you password protect all users.
  4. Create a computer name that makes sense. HP recommends a name like HPL65500–n, where n is any number.

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