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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02513293

Version: 1

HP Notebook PCs - License Error with SoftStylus Softpaq Download

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Sep-2010

Last updated : 14-Sep-2010

DESCRIPTION
An error message appears stating "The License is invalid or expired" when the Motorola SoftStylus softpaq 2.2.131.4 is downloaded and opened via the Program Group program.

sourceInformation

SCOPE
HP EliteBook 2540p Notebook PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8540p Notebook PC
RESOLUTION
To resolve this issue, uninstall the Motorola SoftStylus softpaq and restart the notebook. This softpaq only supports notebook with Simplified Chinese.

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8540p Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02509961

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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