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HP Customer Support - Knowledge Base

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A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 7500A (E910a and E910c) Wide Format e-All-in-One Printers

Issue

A 'Carriage Jam' or '0X610000F6' error message displays on the product. A paper jam might have previously occurred.
You might also experience the following symptoms:
  • The product won't print.
  • The print job stops unexpectedly.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

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Country/Region: Flag Thailand

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