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HP Officejet Pro 8500A (A910) Printers - Paper Jam Error

This document is for HP Officejet Pro 8500A e-All-in-One (A910) printers.
During printing, the printer stops feeding pages, and the error message 'Paper Jam. Clear the jam, and then press OK' displays on the control panel.

Video of clearing a paper jam

The following video demonstrates how to clear a paper jam.
note:
This video shows the HP Officejet Pro 8500A e-All-in-One Printer series (A910), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until you locate the jam.
  caution:
Never pull jammed paper from the front of the printer. If you can pull it from the rear of the printer or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the printer.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Check the carriage path and reseat the printheads

Clear the paper jam from the top of the printer. There are multiple compartments in the printer where paper can jam. If you cannot find the paper jam in one area, continue to the next area until you locate the jam.
  caution:
Do not remove, inspect, and reseat the printheads in the main paper path access area (compartment 2), or in the printhead capping station area (compartment 3).
    Image: Compartments inside the printer.
  1. Printhead access area (compartment 1)
  2. Main paper path access area (compartment 2)
  3. Printhead capping station area (compartment 3)
If you have checked and removed any jammed paper from each compartment and the error persists, continue to the next step.

Step 3: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Step 4: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
note:
The printer might go through a warm-up period. The printer lights might flash and the carriage might move. Wait until the warm-up period finishes before you proceed.
  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.

Step 5: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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