Replacing the Printhead for HP Photosmart Plus e-All-in-One (B210a, B210b, B210c, and B210e) Printer Series

note:

The product shown in the following videos might not be identical to your product, but the steps still apply.

1. Press the Power button () to turn on the product, if it is not already on.
2. Open the cartridge door.
   The carriage moves to the center of the product. Wait until the carriage is idle and silent before you continue with these steps.
   Figure : Open the cartridge door

   
3. To release an old cartridge, press in the tab on the front of the cartridge, and then remove it from the slot.
   Figure : Remove the old cartridge

   
4. Repeat the previous step for each cartridge.

1. Lift the latch handle on the carriage until it stops.
   Figure : Lift the latch handle

   
2. Lift the printhead to remove it from the carriage.
   Figure : Remove the printhead

   

  caution:

Wiping the electrical contacts up and down or from side to side might damage the product. Wipe from the top of the electrical contact to the bottom of the electrical contact, in one direction only.

1. Remove the new printhead from its package.
   Figure : Remove the new printhead

   

     caution:

   Do not touch the copper-colored electrical contacts. Do not scratch the electrical contacts on the product or any other surface.

   Figure : Do not touch the electrical contacts

   
2. Hold the printhead upright with the colored shape icons on the top.
3. Lower the printhead into the carriage.
   Figure : Install the new printhead

   
4. Carefully lower the latch handle.
   Figure : Lower the latch handle

   

1. Raise and hold the output tray in the open position.
2. Slide the paper-width guide to its outermost position.
   Figure : Slide the paper guide outward

   
3. Insert the paper stack into the input tray with the short edge forward and print side down.
   Figure : Load plain paper

   
4. Adjust the paper-width guide so that it rests against the stack of paper.
   Figure : Adjust paper-width guide to the paper stack
   
5. Lower the output tray, and then pull the tray extender towards you, as far as it will go. Flip the paper catch at end of tray extender.
   Figure : Lower the output tray

   

1. Press the Power button () to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing.
2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure : Open the cartridge access door

   
3. On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
   Figure : Remove the plastic wrap

   
4. Twist the orange cap counter clockwise to snap it off.
   Figure : Remove the orange cap

   
5. With the cartridge contacts facing the printhead, slide the cartridge into the empty slot. Press down on the cartridge until it clicks firmly into place.
   Figure : Install the cartridge

   
6. Repeat these steps to install the other cartridges.
   Figure : All cartridges installed

   
7. Close the cartridge door. The carriage returns to the right side of the product.
   Figure : Close the cartridge access door

   

1. Place the old printhead into the plastic package in which the new printhead arrived.
   Figure : Put the old printhead into the package

   
2. Peel off the lid sticker labeled B and seal the printhead package with it.

   Figure : Peel off the lid sticker

   Figure : Seal the package with the lid sticker

3. Cap the old cartridges with the orange caps that came on the new cartridges.
   Figure : Cap the old cartridges

   
4. Put the old parts and the form that came with the new parts into the box in which the new parts arrived. If possible, also include a printout that shows the issue with the old printhead.
   Figure : Put the old parts, form, and sample printout into the box

   
5. Close the box, apply the post-paid mailing label, and then mail the box.
   Figure : Send the box back to HP