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HP Customer Support - Knowledge Base

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HP Printers - Slow Printing (Mac)

This document is for HP printers connected to a computer with OS X or macOS.
Print speeds are slower than expected, or do not meet the speeds noted in the printer specifications.

Step 1: Reset the printer

Resetting the printer can resolve slow printing issues.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the issue persists, continue to the next step.

Step 2: Use a different USB cable

Using a USB cable that is too long or improperly shielded can affect print speed.
If the printer is connected with a USB cable, try using a different USB cable, and then try to print. If the issue persists, continue to the next step.

Step 3: Check the print driver settings

Check the print driver settings. Selecting certain paper types or printing in Best or Maximum DPI quality can slow print speeds. Print with plain paper in Normal or Draft quality for faster print speeds.
  1. On your Mac, open the photo or document you want to print.
  2. Open the photo or document you want to print, click File, and then click Print. For the Photos app, click the Print button at the bottom of the window.
    The print settings window opens.
  3. Make sure your printer is selected.
  4. If you do not see options on the Print dialog box, click Show Details.
  5. Click the unnamed menu at the center of the window, click Paper Type/Quality or Media & Quality, and then select Normal or Draft from the Quality or Print Quality menu or slider.
    Image: Quality options
Try to print. If the issue persists, continue to the next step.

Step 4: Print with both cartridges

Some printer models allow you to print with only one cartridge installed. Printing with only one cartridge causes slower print speed.
Make sure all cartridges are properly inserted and full. Replace them as necessary, and then try to print. If the issue persists, continue to the next step.

Step 5: Reinstall the print driver

Remove and reinstall the print driver and software to make sure you have the latest version.
  1. Click Finder in the Dock.
  2. Click Applications, and then open the HP or Hewlett Packard folder.
  3. Double-click HP Uninstaller, and then remove the HP software for your printer.
  4. After uninstalling the print driver, go to 123.hp.com, and then download and install the latest driver.
  5. Try to print. If the issue persists, continue to the next step.

Step 6: Check the network status

Make sure your network is working correctly.
  1. If you are using a wireless router, check your router’s documentation or support site to make sure it meets the following requirements:
    • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
    • Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.
  2. Confirm that the printer is ready for the network setup.
    • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on and enabled. Make sure the Wireless icon light is either on and steady or blinking.
    • Wired network connection: Check that the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.
      Connect the Ethernet cable to the printer and to the router
  3. On the Mac, click the network icon in the menu bar to view the network name and status of the connection.
    • If the selected network is not yours (for instance, if you connected to a neighbor's or a guest network), you must reconnect to your own network to complete the printer setup.
    • If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.
    • If the network status is not connected, confirm that your network is working correctly, then check the status again. Make sure a check mark displays next to the network name.

Step 7: Update the printer firmware

Your printer might have a firmware update that resolves the issue.
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, identify your printer, and then look for updates. Download any available firmware upgrades, and then use the HP Firmware Updater tool on your computer to complete the update.
For more detailed steps, go to Updating or Upgrading Printer Firmware.
Try to print. If the issue persists, continue to the next step.

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