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HP Designjet 8000s Printer Series - Output error when printing through EFI Colorproof /Fiery XF v.3.1.8

Issue:
Unexpected output on the HP Designjet 8000s after changing ink cartridges.
Printing on an HP Designjet 8000s through EFI Colorproof/Fiery XF or Colorproof eXpress, if a customer replaces one of the ink cartridges in the middle of a print job, they might see that the last 2 cm of the job are printed repeatedly or similar.
This issue only affects version 3.1.8 of the RIPs mentioned above. Version 4, which has been recently announced is already including the solution.
Solution
The problem can be solved by installing a new version of the HP9000sPort.pll.
The new file is compressed and available for download at:
http://globalservices.efi.com/download/fixes/Hp9000sPort.zip
After downloading the file, it needs to be placed in the following folder:
For XF: program files/EFI/EFI Colorproof XF/Server/Plugins
For eXpress: program files/EFI/EFI Colorproof eXpress/Modules/PlugIns
note:
Please keep in mind that this Hotfix is based on EFI Colorproof /Fiery XF version 3.1.8. It should not be installed on RIPs with different versions.
Cause
Incorrect HP 9000sPort.pll file copied during RIP installation
Summary
N/A

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Country/Region: Flag Thailand

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