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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01693633

Version: 1

Advisory: HP iPAQ 600 Business Navigator Series - Battery Discharges When Connected to USB While Running High Power Consumption Tasks

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Mar-2009

Last updated : 13-Mar-2009

DESCRIPTION
The HP iPAQ 600 Business Navigator series may experience more than normal battery discharge while performing tasks using 3G modem, Wi-Fi connection, and radio. This can also occur when the device is connected to a computer using a USB cable.
Symptoms:
When connected to the USB, the battery in the HP iPAQ 600 Business Navigator series discharges on performing tasks that require high power consumption. The battery discharges because the power consumed by the device is more than the power delivered through the USB. The high power tasks include use of 3G modem, Wi-Fi connection, and radio.

sourceInformation

SCOPE
Information in this document applies to the listed systems configured as follows:
Systems:
  • HP iPAQ 610 Business Navigator
  • HP iPAQ 610c Business Navigator
  • HP iPAQ 612 Business Navigator
  • HP iPAQ 612c Business Navigator
  • HP iPAQ 614 Business Navigator
  • HP iPAQ 614c Business Navigator
Operating Systems:
  • Microsoft Windows Mobile 6
RESOLUTION
Connect the device to the AC power supply for recharging the battery. Whenever possible connect the device to the AC power supply during high power tasks. The HP iPAQ 600 Business Navigator series is operating as designed.
Find more on power saving tips and precautions on www.hp.com/support
  • HP iPAQ - Precautions to be taken Regarding Battery Usage
  • HP iPAQ 600 Series Business Navigator - Battery Saving Tips

Hardware platforms affected : HP iPAQ 610 Business Navigator, HP iPAQ 610c Business Navigator, HP iPAQ 612 Business Navigator, HP iPAQ 612c Business Navigator, HP iPAQ 614 Business Navigator, HP iPAQ 614c Business Navigator

Operating systems affected : Microsoft Windows Mobile 6 (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA01693633

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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