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HP Photosmart C4600 and C4700 All-in-One Printer Series - Clearing Out Incomplete Print Jobs in Windows XP

Introduction
When the computer sends a print job to the HP product, the print jobs store in a print-job list (print queue). If the product does not complete the print job, the print jobs remain in the print queue and the queue backs up.
A backed-up print queue might result in the following issues:
  • Print jobs get "stuck" in the print queue.
  • After restarting the computer, Windows notifies you that the product has pending print jobs.
  • The printer icon () displays in the lower-right corner of the computer, near the clock (notification area), and does not go away.
    Figure : The printer icon in the notification area
  • The Windows print spooler (the process the computer uses to send print jobs to the product) is "paused," "offline," or "pending."
  note:
Some of the following steps require restarting the computer. Consider bookmarking or printing this page for ease of reference.
Follow these steps in the order presented to resolve the issue.
Step one: Restart the computer
  1. Click Start, and then click Shut Down.
  2. Click Restart, or select Restart from the drop-down menu.
  3. Click OK. The computer shuts down and restarts.
  4. When the computer restarts, click Start and then click Control Panel. The Control Panel opens in a new window.
  5. Click Printers and Faxes. The Printers and Faxes window opens.
      note:
    Do not close the Printers and Faxes folder. You will need to access it again several times throughout this document.
  6. Double-click the icon () for your product. The print queue opens.
  7. Pending print jobs display in the Document Name column.
    • If there are no pending print jobs, discontinue the steps in this procedure. Continue to "Step two: Check the All-in-One cable."
    • If there are pending print jobs, continue with the steps in this procedure to clear them.
  8. Click the pending print job to highlight it.
  9. Click Document, and then click Cancel.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Step two: Check the All-in-One cable
  1. Disconnect the USB cable from the rear of the product.
    Figure : Disconnect the USB cable from the rear of the product
  2. Disconnect the USB cable from the computer.
    Figure : Disconnect the USB cable from the computer
  3. Wait five to six seconds.
  4. Reconnect the USB cable to the product and computer. Connect the cable directly from the computer to the product, without any devices (such as routers) in between, or directly to a powered USB hub.
    The print jobs in the print queue should print after you reconnect the cable.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Step three: Check whether the right driver and port are being used
If you have more than one printer configured on the same computer, the HP product might not be the default printer. Follow these steps to check the driver configuration.
  1. Return to the Printers and Faxes window that you opened in the previous steps.
  2. Find the printer icon for your product (), and then look for a black checkmark to indicate it is the default printer ().
    Figure : Example default printer icon
    If the product is not the default printer, right-click the correct printer icon, and then click Set as Default Printer.
  3. Right-click the icon again, and then click Properties. The printer Properties window opens.
  4. Click the Ports tab.
  5. In the Printer column, find your HP product. Make sure that the selected port is USB001 with the description as Virtual printer port for USB.
  6. Click OK to close the printer Properties window.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Step four: Check whether the printer is paused or offline
  1. Return to the Printers and Faxes window that you opened in the previous steps.
  2. Right-click the icon for your product, and then click Open. The print queue opens.
  3. On the print queue menu bar, click Printer, and then look for the Pause Printing and Use Printer Offline items in the menu. Make sure there is no checkmark () next to either item. If a checkmark displays next to either item, click to clear it.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Step five: Manually clear the print queue
A stalled print job in the print queue can cause print jobs in the queue to back up.
  1. Return to the Printers and Faxes window that you opened in the previous steps.
  2. Right-click the icon for your product, and then click Open. The print queue opens.
  3. On the print queue menu bar, click Printer, and then click Cancel All Documents.
  4. If prompted, click Yes to confirm the action.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Step six: Check the software program
Follow these steps to try printing from another program to help diagnose the issue.
  1. Browse to your saved document (that is, the document you were printing when the problem occurred), right-click the file, and then click Open With.
  2. Open the file with a program other than the program you are using to print the document, and then try printing again.
      note:
    You can often open the document in a plain-text program (.txt), such as Notepad or WordPad. These options depend on the program, however. Consult the program manufacturer for help in opening a file in another program, if necessary.
    If the document prints successfully in the alternate program, the issue is related to the program you were using when the issue occurred. Contact the manufacturer of that program for assistance.

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