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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Remote Graphics v5 Software - How to Disable the Monitor Blanking Feature

Issue:
How can the Monitor Blanking feature be disabled?
Monitor blanking on the Remote Computer is provided for security, so that the primary user’s desktop session on the Local Computer (Receiver) is not visible on a monitor connected to the Remote Computer (Sender).
Some users may want to disable that feature to allow collaboration of a local user and a remote user.
Solution
The Remote Computer monitor blanking feature can be disabled by editing the rgsenderconfig file that is located in the HP Remote Graphics Software (RGS) Sender program directory.
Change the default value #Rgsender.IsBlankScreenAndBlockInputEnabled=1 to Rgsender.IsBlankScreenAndBlockInputEnabled=0.
If this property is set to 0, monitor blanking will be disabled, meaning that a monitor connected to the Remote Computer will display the user’s desktop session.
Keywords: blank, black, RGS, screen.

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