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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c00763536

Version: 1

HP Notebook PCs - Windows Hardware Wizard Displays Unknown Device on PCI Bus

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Aug-2006

Last updated : 12-Jan-2018

DESCRIPTION
Windows Hardware Wizard displays an unknown device on PCI Bus after using a custom installation image to setup the notebook. The device manager is unable to remove the unknown device.

SCOPE
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION
To resolve this issue, download and install HP Mobile Data Protection, v2.00, rev A (sp33161) and Intel Chipset Installation Utility for ICH7, ver 7.2.2, rev A (sp32555) from the links below.
SoftPaq Description
Information
Download
HP Mobile Data Protection System
VERSION: 2.00 REV: A
Intel Chipset Installation Utility for ICH7
VERSION: 7.2.2.1006 REV: A
  note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com.

Hardware platforms affected : HP Compaq tc4400 Tablet PC

Operating systems affected : Microsoft Windows 2000 Professional (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA00762281

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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