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HP Designjet 2000/2500/2800CP Series Printers - Media Handling

Loading media

Changing a roll

Make sure the printer wheels are locked (the brake lever pressed down) to prevent the printer from moving.
If no roll media is loaded in the printer, go to Loading a New Roll, below.

Removing loaded media

If there is media remaining on the old roll, remove the media from the media path as follows:
  1. Lower the media lever to release the media.
  2. Open the roll cover and turn the media stop to wind the media out of the printer and onto the roll.
  3. Remove the old roll by pulling firmly on each end of the spindle. Wind the roll.
  4. Rest the old roll upright on the floor so that the media stop (A) is on top. Then pull out the media stop and the spindle and set it aside.
  5. Pull out the endcap (B) from the other end of the old roll.
  6. You have completed removing the old roll media from the printer. If not immediately loading another roll of media into the printer, replace the endcap on the spindle and place the spindle back in the printer.
To load a new roll of media, continue with the next section, Loading a New Roll.

Loading a new roll

Make sure the printer wheels are locked (the brake levers pressed down) to prevent the printer from moving.
  1. If the empty spindle is installed in the printer, open the roll cover and remove the empty spindle by pulling firmly on each end. The two ends are different: end A has a large media stop and end B a smaller endcap.
  2. Remove the new roll from its wrapping.
  3. Place the spindle vertically on the floor, with the media stop at the bottom. Remove the endcap from the top of the spindle, and slide the new roll onto the spindle. The leading edge of the media must wind clockwise. If the media stop falls off, push it back in until it snaps into position.
  4. Push the endcap back in, making sure that the tabs are flush against the ends of the roll. Push it far enough to be firm, but do not use excessive force as this may result in broken tabs.
  5. Insert the spindle so that the large media stop (A) is to the right and the small endcap (B) to the left. Push in firmly on both ends. Make sure the media remains flush against the media stop. The media must wind up from behind the roll.
  6. Check the leading edge as it unwinds from the spool. If it is not evenly cut or if it is skewed (not perpendicular to the guides), trim the media before inserting it into the printer, as explained in step 7. Otherwise go to step 8.
    The knife used in the next step is sharp. Be sure the printer's wheels are locked. Keep fingers clear of the cutting path. Keep the knife away from children.
  7. Trim the leading edge of the media roll:
    1. Pull the media over the top of the machine and lay it over the cutting track.
    2. Use the knife in the pocket located on the back of the printer to cut off the first few inches of the media.
    3. Retract the blade and return the knife to its pocket.
  8. Insert the media into the printer:
    Make sure the media lever is in the raised position. The front panel should be displaying the message "Ready for media."
    1. Pull the media up and, holding it from the sides, align its right edge with the perforated line on the entry platen.
    2. Insert the leading edge into the printer until the page buckles slightly.
    3. Let go of the media when the printer begins to pull it in.
  9. Press the Down Arrow key next to the front-panel display to indicate you are loading a roll.
  10. Use the Up Arrow and Down Arrow keys until the display shows the type of media you are loading and then press the Enter key.
  11. Align the media.
    1. When the front panel instructs you, lower the media lever.
    2. Take hold of the edges of the media now extending from the exit slot and pull the media toward you until taut. Then align the left and right edges of the media, so that they are flush with the edges of the roll.
    3. When the front panel prompts, raise the media lever.
  12. When the front panel prompts to close the roll cover, rewind the media stop in the direction shown by the large arrow below, to take up any slack in the roll. Then close the roll cover.
  13. Press the Down Arrow key to continue. The printer trims off the first few inches of media and aligns the printheads . The printer will display "STATUS Aligning printheads" on the front panel while it performs some alignments and calibrations, including printing and scanning a test pattern. You have completed loading a roll of media

Loading a sheet

Which edge first?

You can load a sheet in either portrait or landscape orientation. Unless using the Rotate option, load the sheet in the same orientation as specified in the software. If printing a PostScript(R) file, always load the sheet with the short edge first, even if the width of the drawing is greater than its length.

Which side up?

As you load the sheet, it is the side facing down on which the printer prints. With most media types, the two sides are different and so it is important to load the sheet correctly.
  1. If roll media is loaded, unload it so that the printing area is clear. See Removing Loaded Media above.
  2. Make sure the media lever is in the raised position and the roll cover is closed (short edge first), always use this orientation for PostScript files.
  3. Holding the media at its sides, align the right edge with the perforated line on the entry platen.
  4. Insert the media until it buckles slightly. That is, push all the way to the media stops. Let go of the media when the printer begins to pull it in.
  5. Press Up Arrow next to the front-panel display to indicate you are loading a sheet.
  6. Using the Up Arrow and Down Arrow keys, scroll through the menu selections until the display shows the type of media you are loading. Then press the Enter key.
  7. The printer moves the sheet in and out to check its size and alignment, and then advances it to the start of the page.
When the "STATUS/Ready" message is displayed, you have completed loading a sheet of media.

Unloading a sheet after printing

  1. Wait until the appropriate drying time has passed. No drying time is necessary for some combinations of media types and print modes).
  2. Gently pull the sheet from the printer.

Removing an unused sheet

  1. Press Form Feed and Cut.
  2. When the printer has finished feeding the sheet out, pull it gently out of the printer.
  1. Lower the media lever.
  2. Pull out the sheet.
  3. Raise the media lever.C4704141

Clearing jammed media

  1. Switch the printer Off at the power switch at the back of the printer, open the window, and lower the media lever.
    When moving the printhead carriage, touch only the black plastic parts.
  2. Carefully move the printhead out of the way - if possible all the way to the enclosed area on the left or the right. Which way you are able to move it depends on where the media is jammed. If the printer was in the process of cutting media at the time of the jam, the cutter carriage will be attached to the printhead carriage and will move with it.
  3. Carefully remove any of the jammed media which you can easily lift up and out from the top of the printer.
  4. Carefully pull the rest of the roll or sheet down and out of the media entry slot.
  5. Lower the window and the lever and switch on the printer. Press the Form Feed and Cut key to eject any pieces of media that are still in the media path.
    Depending on the status of the printer when the media jam occurred, it may check the ink system components now - see the User's Guide, Chapter 4, Working with the Ink System, for more information.
  6. Reload the media as normal. Remember that if it is a roll, you may need to trim the edge.