HP Customer Support - Knowledge Base







HP Designjet 700 Series Printers - How to Load Media

Loading media

To change a roll

  1. Be sure the printer wheels are locked (the brake lever pressed down) to prevent the printer from moving.
  2. If the old roll is not used up, then to remove the media from the media path:
    1. Raise the media lever to release the media.
    2. Open the roll cover and turn the media stop to wind the media out of the printer and onto the roll.
    3. Lower the media lever.
  3. Remove the old roll by pulling firmly on each end of the spindle.
    1. Rest the old roll upright on the floor so that the media stop (A) is on top.
    2. Pull out the media stop and the spindle and set it aside.
  4. From the other end of the old roll, slip out the endcap (B).
  5. If you are not immediately loading another roll of media into the printer, replace the endcap on the spindle and place the spindle back in the printer. You can skip the rest of these steps.
    1. Remove the new roll from its wrapping.
    2. Turn the spindle upside down, that is, with the media stop at the bottom (and the endcap (A) still removed).
    3. Place the new roll on the spindle, so that the leading edge winds clockwise.
    If the media stop falls off, push it back until it snaps into position
  6. Push the endcap back in, making sure that the tabs are flush against the ends of the roll. Push it far enough to be firm, but do not use excessive force as this may result in broken tabs.
  7. Insert the spindle so that the media stop (A) is to the right and the endcap (B) to the left. Push in firmly on both ends. Be sure the media remains flush against the media stop.
    The media should wind up from behind the roll.
  8. Check the leading edge as it unwinds from the spool. If it is uneven, trim it as explained in step 9. Otherwise go to step 10.
    The knife used in the next step is sharp. Be sure the printer's wheels are locked. Keep fingers clear of the cutting path. Keep knife away from children.
  9. To trim the leading edge of the media roll:
    1. Pull the media over the top of the machine and lay it over the cutting track.
    2. Use the knife in the pocket located at the back of the printer to cut off the first few inches of the media.
    3. Retract the blade and return the knife to its pocket.
  10. Pull the media up and, holding it from the sides, align its right edge with the perforated line on the entry platen.
    1. Insert the leading edge into the printer until the page buckles slightly.
    2. Release the media when the printer begins to pull it in.
  11. Press the DOWN ARROW key next to the front-panel display to indicate you are loading roll media.
  12. Use the UP ARROW and DOWN ARROW keys until the display shows the type of media you are loading, and then press the ENTER key.
    If you are using software that offers a "special print mode" for this printer, then simply press ENTER on the first media type displayed (whatever it is), as in this case it is the software that controls the print mode, not the printer.
  13. When the front panel instructs you, lift the media lever.
    1. Take hold of the edges of the media now extending from the exit slot and pull the media toward you until taut. Then align the left and right edges of the media so that they are flush with the edges of the roll.
    2. When the front panel instructs you, lower the media lever.
  14. When the printer instructs you to close the roll cover, rewind the media stop toward the printer to take up any slack in the roll. Make sure the leading edge of the media is outside the roll cover and then close the cover.
    1. Press the DOWN ARROW key to continue. The printer trims off the first few inches of media.

To load a sheet

Which way round?
You can load a sheet in either portrait or landscape orientation. Unless using the Rotate option, load the sheet in the same orientation as you have specified in your software (either portrait or landscape).
Which way up?
As you load the sheet, it is the underside on which the printer will print. With most media types, the two sides are different and so it is important to load the sheet correctly. Refer to the table below.
Media Type
Media-Loading Tips
Opaque bond, Translucent bond, Natural tracing paper, Vellum
Both sides are the same. If the sheet is curled, load with the curl up.
Media Type
Media-Loading Tips
Coated paper and Heavy coated paper
Load with the coated side down.
On HP Coated Paper and Heavyweight Coated Paper, look for the small notch in the corner:
  • When loading in a portrait orientation, make sure the notch is on the right side of the leading edge.
  • When loading in a landscape orientation, make sure the notch is on the left side of the leading edge.
Media Type
Media-Loading Tips
Matte film
Load with the matte side down.
Media Type
Media-Loading Tips
Clear film
Load with the rougher side down.
Media Type
Media-Loading Tips
High-gloss photo paper, Semi-gloss photo paper, and High-gloss film
Load with the glossy side down.
  1. Make sure the media lever is down and the roll cover is closed.
    1. Holding the media from the sides, align the right edge with the perforated line on the entry platen.
    2. Insert the media until it buckles slightly. That is, push all the way to the media stops. Let go of the media when the printer begins to pull it in.
  2. Press the UP ARROW key next to the front-panel display to indicate you are loading a sheet.
  3. Scroll until the display shows the type of media you are loading, and then press the ENTER key.
  4. The printer moves the sheet in and out to check its size and alignment, then advances it to the start of the page. When sheet loading is complete, the "STATUS/Ready" is displayed.

Compensating for poorly cut media

Persistent difficulty loading media might indicate poorly cut media. That is, the media width on the leading edge is different from the width of the trailing edge. A front-panel option called Skew tolerance helps you compensate for the shape of some poorly cut media. When you properly load the leading edge of poorly cut media along the perforated line on the platen, you may notice the trailing edge displaces from the line by a small distance and the printer will not accept the media. The printer can accept poorly cut media that displaces less than 1.0 cm from the perforated line.
Media that is cut properly should not need the help of the skew tolerance feature. In fact, using this feature for properly cut media lets you load it crookedly, possibly skewing your plot on the page.

To adjust skew tolerance

You can adjust the skew tolerance for the front panel menus, by choosing Device Setup and the Skew Tolerance.
Skew tolerance in front panel
Maximum acceptable displacement from perforated line on the entry platen
0.5 cm
1.0 cm






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