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HP Customer Support - Knowledge Base

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Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP DeskJet 2700, 4100, 4800 printers - Printing self-test pages

Printer self-test reports provide status information and help resolve hardware, ink, and network connectivity problems.

Print a test page

A test page displays information to make sure the printer hardware functions correctly.

Make sure paper is loaded in the main tray, and then turn on the printer.
Press and hold the Power button, and then press the Cancel button .
Release the Cancel button, then the Power button.

A test page prints.

Print a Printer Status Report

A Printer Status Report lists general information about the printer, such as product information, connectivity settings, and scan settings.

Make sure paper is loaded in the main tray, and then turn on the printer.
Press and hold the Cancel button for three seconds.

A Printer Status Report prints.

Print a Wireless Network Test page

A Wireless Network Test Results page lists network settings, such as network status and the printer IP address.

Make sure paper is loaded in the main tray, and then turn on the printer.
Press the Wireless and Information buttons at the same time.

Both a Wireless Network Test Report and Network Configuration Page print.

Print a Network Configuration Page

Print a Network Configuration Page to make sure the printer is on the same network as the device.

Make sure paper is loaded in the main tray, and then turn on the printer.
Press the Wireless and Information buttons at the same time.

Both a Network Configuration Page and a Wireless Network Test page print.

Print a Printer Information Page

Print a Printer Information Page to find information about mobile printing, the wireless network connection, and the Wi-Fi Direct name and password.

Make sure paper is loaded in the main tray, and then turn on the printer.
Press the Information button .

A Printer Information Page prints.

Print a Web Services Report

Print a Web Services Report to see the Web Services status, turn on Web Services, and fix connection issues.

Make sure paper is loaded in the main tray, and then turn on the printer.
Press the Cancel and Information buttons at the same time.

A Web Services Report prints.

Print a Wi-Fi Direct Report

Print a Wi-Fi Direct Report to see the Wi-Fi Direct status, turn on Wi-Fi Direct, find the Wi-Fi Direct password, and fix connection issues.

Make sure paper is loaded in the main tray, and then turn on the printer.
Press the Information and Resume buttons at the same time.

A Wi-Fi Direct Report prints.