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HP ENVY Inspire 7200e, 7900e Printers - 'Paper Jam' error
During a print job, your printer stops feeding pages, and a Paper Jam error message displays on the control panel.
If the printer does not pick paper, go to HP ENVY Inspire 7200e, 7900e Printers - Printer does not pick paper.
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Clear jammed paper from the printer
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Clear jammed paper from the paper tray areas
Remove any jammed paper accessible from the paper trays.
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Open the main tray.
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Lift, and then remove the output tray.
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Remove any jammed paper from the photo tray.
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Push the photo tray in, and then remove any jammed paper from the main tray.
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Replace the output tray.
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Gently tilt the printer from the front (about 60°) to access the printer base, and then remove any jammed paper.
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Close the main tray.
Clear jammed paper from inside the printer
Remove any jammed paper accessible from inside the printer.
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Open the front door.
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Open the cartridge access door.
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If the print carriage is not obstructed, gently move the print carriage to the left or right of the printer, and then remove any jammed paper.
Warning:Do not move the print carriage too far to the left or right side of the printer.
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Lift the handle of the paper path cover, and then remove the cover.
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Locate any jammed paper inside the printer, and then use both hands to remove the jammed paper.
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Reinsert the paper path cover until it snaps into place.
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Close the cartridge access door.
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Close the front door.
Clear jammed paper from the document feeder (printers with document feeders only)
Remove any jammed paper from the document feeder.
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Lift the document feeder cover.
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Use both hands to remove any jammed paper.
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Lower the document feeder cover until it snaps into place.
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Lift the document feeder tray.
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Remove any jammed paper from underneath the document feeder tray.
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Lower the document feeder tray.
Clean the paper feed rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers to help prevent future paper jams.
Gather the following items:
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A lint-free cloth or swab
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Distilled, filtered, or bottled water (tap water might damage the printer)
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Press the cloth against the rollers, and then rotate them away from you with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Callout
Description
1.
Paper feed rollers
Clean the document feeder rollers and separator pad
Clean the paper feed and separator pad rollers in the document feeder.
Gather the following items:
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A lint-free cloth or swab
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Distilled, filtered, or bottled water (tap water might damage the printer)
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Lift the document feeder cover.
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Gently clean the separator pad and rollers with the damp cloth.
Callout
Description
1.
Rollers
2.
Separator pad
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Lower the document feeder cover until it snaps into place.
Remove debris from inside the paper path
When small bits of paper become lodged inside the paper path, paper jams are more likely to occur. To remove debris from the paper path and output rollers, run thicker paper through the printer, such as photo paper.
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Lift the front of the printer, and then remove any torn paper or debris from inside the tray and rollers.
Reset the printer
Reset the printer to recover from printer errors or failures.
Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
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