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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information

    Audio or sound issues? Try our automated HP Audio check!

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP PCs - How to download, install, and use HP Support Assistant (Windows 10)

HP Support Assistant helps keep your HP computer in working order by finding updates and providing troubleshooting tools.

Most HP computers come with HP Support Assistant. Click the app icon in the taskbar, or search Windows for support assistant to open the tool.

Downloading and installing HP Support Assistant

Download and install the latest version of HP Support Assistant.

Go to Download HP Support Assistant to download and install the tool.

Note:

If you are looking for a tool to download software updates for an HP business PC, go to HP PCs - Using HP Image Assistant.

Changing update schedule and notifications settings in HP Support Assistant

Set preferences for when to check for software updates and how HP Support Assistant notifies you when updates or messages are available.

  1. Click Settings at the top of the HP Support Assistant window.

    HP Support Assistant settings
  2. Change the settings in each section to match your needs. Make sure to scroll down to see all the available settings.

Updating the computer using HP Support Assistant

Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane
  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center
  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

  6. Perform any other update management actions as needed.

    • Postpone an update: Click Remind me, and then select a time preference.

    • Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.

    • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Troubleshooting computer and device issues with HP Support Assistant

Access diagnostic tools, guided troubleshooters, and how-to documents to troubleshoot hardware and software problems and specific issues and error states.

Note:

These steps are for a computer. Available fixes, menus, and tools differ for other added devices.

  1. Click My devices in the top menu, and then click Troubleshooting and fixes in the My PC or My notebook pane.

    Click Troubleshooting and fixes in the My notebook pane
  2. Select one of the options on the screen that relates to the issue you are experiencing.

    Troubleshooting and fixes options in HP Support Assistant
  3. Access additional resources and troubleshooting tools on the Internet and security, Specifications, and Storage tabs.

Finding product information (specifications, serial number, warranty status, and so on) in HP Support Assistant

Gather information about your HP computer or device through My devices in HP Support Assistant. Review full specifications, lists of all installed software, disk drive status, warranty end date, and more.

  • Product and serial numbers: These numbers are typically required to identify the correct drivers to install or are needed when contacting HP Customer Support. Find them on the tile for your computer or device.

    Product number and serial number on a My notebook tile in HP Support Center
  • Product specifications: Click your product name on the My devices screen, and then click Specifications. Scroll down the page to view video, audio, and power specifications, and to view lists of installed software.

    Note:

    Click the Storage menu to view hard disk drive information, including available space.

    View product specifications in HP Support Center
  • Warranty status: Click your product name on the My devices screen, and then click Warranty and services.

    If the last check was done at a prior date, click Refresh warranty status.

Fixing problems related to HP Support Assistant

HP Support Assistant can help resolve computer and printer problems. However, there might be times when HP Support Assistant does not work as expected.

Resolve most HP Support Assistant issues by going to Download HP Support Assistant to install the latest version.

If problems continue, go to HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8, 7) to troubleshoot specific HP Support Assistant error messages and issues.


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