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    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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13.B2.D2 jam error in tray 2

Use the following procedure to check for a paper jam in tray 2.

When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

  • 13.B2.D2 Paper jam in tray 2

  1. Pull the tray completely out of the printer.

    Open the tray
  2. Remove any jammed or damaged sheets of paper.

    Remove the jammed paper
  3. Reinsert and close Tray 2.

    Reinsert paper and close the tray
    Note:

    When reinserting the paper, make sure the paper guides are adjusted properly for the paper size.

  4. Open the rear door and look for and clear any paper present or obstructions in the paper path.

    Open the rear door
    Clear Jam
  5. Ensure the type and quality of the paper being used meets the HP specifications for the printer.

  6. If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark or over the tab (line below 3 triangles). See following images.

    Tray 2 paper guides
    Tray height marks
  7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.


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