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Removal and replacement: Formatter
This document provides the procedures to remove and replace the formatter.
Mean time to repair:10 minutes
Service level:Basic
Before performing service
Turn the printer power off
  • Disconnect the power cable.
      warning:
    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.
  • Disconnect either the USB cable or the network ethernet cable.
  caution:
This part contains components that are electrostatic discharge (ESD) sensitive. To reduce the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an ESD sensitive part.
Use the table below to identify the correct part number for your printer, and then go to http://h20141.www2.hp.com/hpparts to order the part.
Formatter kit part numbers
C2511-67904
Formatter PCA kit with instruction guide, X555 models
B5L04-67908
Formatter PCA kit with instruction guide, X585 models
C2511-67905 (China)
Formatter kit with instruction guide, X555 models (China only)
B5L04-67907 (China)
Formatter kit with instruction guide, X585 models (China only)
Required tools
  • #2 Phillips screwdriver with a magnetic tip
After performing service
Turn the printer power on
  • Reconnect either the USB cable or the network cable.
  • Connect the power cable.
  • Use the power switch to turn the power on.
Post service test
Print a configuration page to make sure that the printer is functioning correctly.
  1. Remove the output bin.
    1. Remove the output bin by pulling up on the edge of the bin closest to the output flap, tilting it away from the product, and then pulling the assembly up.
      Figure : Remove the output bin
  2. Remove the formatter.
    1. Disconnect the thumbscrew, and then pull the access cover up.
      Figure : Remove the access cover
    2. At the back of the product, disconnect two thumbscrews.
      Figure : Disconnect the rear thumbscrews
    3. At the front of the product, grab the formatter assembly handle and pull the formatter out of the product.
      Figure : Remove the formatter
  3. Remove the memory drive.
    1. On the formatter printed circuit-board assembly (PCA), remove the memory drive.
      • For models equipped with a hard disk drive (HDD), press the tab at the edge of the drive, and then slide the drive out of its holder.
        Figure : Remove the HDD
      • For models equipped with a solid state drive (SSD), rotate the lock tab at the edge of the drive, lift the lock tab away from the formatter, and then disconnect the drive from the formatter.
        Figure : Remove the SSD
        Figure : Remove the SSD
  4. Remove the fax PCA.
    1. Remove the fax PCA from the formatter by removing one screw from the plastic fax card holder, removing the holder, and then disconnecting the fax card from the formatter PCA.
      Figure : Remove the fax card
  5. Unpack the replacement formatter.
    1. Dispose of the defective part.
        note:
      HP recommends responsible disposal of the defective part.
    2. Unpack the replacement part from the packaging.
        caution:
      Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.
        caution:
      If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands or before touching rollers or pads.
        note:
      Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.
  6. Install the fax PCA.
    1. Connect the fax PCA to the formatter, place the fax card holder in position, and then insert the screw to fasten the holder to the formatter.
      Figure : Install the fax card
  7. Install the memory drive.
    1. On the new formatter PCA, install the memory drive.
      • For models equipped with a hard disk drive (HDD), slide the drive into its holder and connect it to the formatter.
        Figure : Install the HDD
      • For models equipped with a solid state drive (SSD), connect the drive to the formatter, press the lock tab down into the formatter, and then rotate the lock tab so that it secures the drive in place on the formatter.
        Figure : Install the SSD
        Figure : Turn the lock tab
  8. Install the formatter.
    1. Insert the new formatter into the slot at the front of the product.
      Figure : Insert the new formatter
    2. At the back of the product, fasten the two thumbscrews.
      Figure : Fasten the rear thumbscrews
    3. Reinstall the formatter access cover by sliding it down into place and then fastening the thumbscrew.
      Figure : Install the new cover
  9. Install the output bin.
    1. Reinstall the output bin.
      Figure : Install the output bin

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