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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06711589

Version: 1

OMEN by HP 870-200 Desktop PCs - OMEN Control App Displays 'HPOMENCont.exe - System Error' When Opened

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Jul-2020

Last updated : 30-Jul-2020

DESCRIPTION
When the OMEN Control app is opened, the following error is displayed:
HPOMENCont.exe - System Error
The code execution cannot proceed because SynCom.DLL was not found. Reinstall the program may fix this problem.
Figure 1. HPOMENCont.exe - System Error.
note:
This is for OMEN Control App ( not the OMEN Command Center App). The OMEN Control APP was released for older generation OMEN products launched before 2018.

SCOPE
The Information in this document applies to the following:
Computers:
OMEN by HP 870-200 Desktop PC
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
To resolve this issue, perform the following steps:
Step 1. Uninstall the OMEN Control app.
  1. Type Control Panel in the Search field.
  2. Select Control Panel.
  3. Under Programs select Uninstall a program.
  4. Locate the OMEN Control app, right-click and select Uninstall.
  5. Follow the on-screen instructions to uninstall the app (a reboot may be required).
Step 2. Download and install the HP System Event utility and the OMEN Control app.
  1. Install the HP System Event utility.
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP System Event Utility
    Version: 1.40
    Revision: A
  2. After successfully installing the HP System Event Utility, restart the computer.
  3. Install the OMEN Control app.
    SoftPaq Description
    Release Notes
    Download SoftPaq
    OMEN Control
    Version: 1.00
    Revision: A

Hardware platforms affected : OMEN by HP 870-200

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06711589

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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