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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05924875

Version: 1

Advisory: HP Business Notebooks PCs and Mobile Workstations - The Error 'HP WorkWise Service Not Started' is Displayed in the System Tray

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Feb-2018

Last updated : 12-Feb-2018

DESCRIPTION
When launching the HP WorkWise application, the following error message is displayed in the System Tray.
HP WorkWise Service Not Started
The issue occurs if the Microsoft Visual C++ 2013 Redistributable is not loaded on the computer.
Figure 1. HP PhoneWise error

SCOPE
Information in this document applies to the following:
Software/Applications:
Microsoft Visual C++ Redistributable
Computers:
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP ZBook 14u G5 Mobile Workstation
  • HP ZBook 15u G5 Mobile Workstation
  • HP ZBook 15u Mobile Workstation
Operating Systems:
  • Microsoft Windows 10 Creators Update (RS2)
  • Microsoft Windows 10 Fall Creators Update (RS3)
RESOLUTION
To resolve this issue, use the link below to download and install the Microsoft Visual C++ 2013 Redistributable Package.
Packages can be downloaded directly from Microsoft in multiple languages, x86 and x64 operating system from this URL: https://support.microsoft.com/en-us/help/3179560/update-for-visual-c-2013-and-visual-c-redistributable-package
To download and install the Microsoft Visual C++ Redistributable Package, perform the steps below:
  1. Open the Microsoft download link.
  2. Select the x64.exe or the x86.exe operating system (x64.exe for 64bit OS and x86.exe for 32bit OS).
  3. Choose the country and select the link on the right to download.
  4. Select Run to install the package.
  5. Select I agree to the license terms and conditions.
  6. Select Install.
  7. Select Yes to allow this app to make changes to your device.
  8. Select Close to exit the installation.

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP ZBook 14u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05924875

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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