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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05876642

Version: 1

Advisory: HP EliteBook 1040 G3 Notebook PCs - Black Screen Displayed on External Monitor When Computer Is Docked

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Jan-2018

Last updated : 12-Jan-2018

DESCRIPTION
A black screen is displayed on the external monitor when the computer is docked. This occurs when the computer is docked with an external monitor connected to the dock through the DisplayPort. This issue occurs randomly.
There are no display issues when the VGA connection is used.

SCOPE
Docks:
HP UltraSlim Docking Station
Computers:
HP EliteBook 1040 G3 Notebook PC series
Operating Systems:
Microsoft Windows 10 Pro (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the graphic driver:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 15.46.4771 Revision: F
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC (ENERGY STAR), HP EliteBook 1040 G3 Notebook PC (ENERGY STAR) Bundle, HP UltraSlim Docking Station

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05876642

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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