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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05814221

Version: 1

Advisory: HP ProDesk 405 G2 Microtower PCs - Audio Output Status Stays Enabled in DTS Control Panel After Headphones Are Unplugged

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Oct-2017

Last updated : 30-Oct-2017

DESCRIPTION
The Realtek HD Audio 2nd output in the DTS Control Panel stays enabled after unplugging the headphones from the computer. This occurs when the headphones are unplugged while the multi-streaming function is enabled during playback.
Figure : DTS audio enabled
DTS audio enabled

SCOPE
Applications/Drivers:
Realtek High Definition Audio Driver, v6.0.1.8117, A, 1
Computers:
  • HP ProDesk 405 G2 Microtower PC
  • HP ProDesk 405 G2 Microtower PC (ENERGY STAR)
Operating Systems:
  • Microsoft Windows 10 TH1
  • Microsoft Windows 10 Creators Update (RS2)
RESOLUTION
To work around this issue, close the music app, then reopen it. The audio function is restored correctly.

Hardware platforms affected : HP ProDesk 405 G2 Microtower PC, HP ProDesk 405 G2 Microtower PC, HP ProDesk 405 G2 Microtower PC (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05814221

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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