hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05644451

Version: 1

Advisory: HP RP5 Retail System Model 5810 - Systems Shipped From Factory With Earlier Version of Intel ME Firmware

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Aug-2017

Last updated : 25-Aug-2017

DESCRIPTION
HP RP5 Retail System Model 5810 manufactured between 30 June 2017 and 10 July 2017 shipped with an older version of the Intel ME firmware.
HP recommends upgrading to the latest version.

SCOPE
Information in this document applies to the following:
System serial number range:
xxx726xxxx through xxx728xxxx
Systems:
HP RP5 Retail System Model 5810
Operating Systems:
Microsoft Windows 10 Pro (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Corporate Management Engine (ME) Firmware
Version: 9.1.41.3024
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP RP5 Retail System Model 5810

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05644451

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Slovakia

hp-detect-load-my-device-portlet

Actions
Loading...