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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Laser Printers - Paper Jam in the Machine (Jam 1)

When the printer displays Jam 1, the paper has failed to pass through the second sensor and has jammed around the toner cartridge or fuser.
Choose the best printer configuration in the following table for instructions:

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Slovakia

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