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HP Customer Support - Knowledge Base

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP ScanJet Pro, ScanJet Enterprise Flow - Paper jams

The following topics describe how to clear paper jams.
note:
Scanning damp or wet pages can cause paper jams. Make sure that the pages being fed are completely dry (such as, the toner is dry, or there are no wet substances such as glue or correction fluid on the page).

Clear jams from the document feeder

To clear a paper jam, complete these steps:
  1. Remove any pages from the input tray.
  2. Pull forward on the latch to open the document feeder hatch.
    2000 s1 and 3000 s3 Models
    5000 s4 and 7000 s3 Models
  3. Remove the originals or any obstructions from the paper path.
  4. Remove any visible debris (for example, paper, staples, or clips) from the paper path.
  5. Inspect the four rollers on the front and five rollers on the rear of the document feeder hatch, and remove any visible debris.
  6. Press firmly on both sides of the document feeder hatch at the same time to close the hatch.
  7. Reload all originals in the input tray and scan again.

An item loaded in the scanner jams repeatedly

  • The item might not meet the guidelines for acceptable originals.
  • The item might have something on it, such as staples or self-adhesive notes on the original that must be removed.
  • Make sure the paper guides touch the edges of the original.

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Country/Region: Flag Slovakia

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