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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04923145

Version: 1

Advisory: HP ProBook 645 G1 and 655 G1 Notebook PC - Some USB3.0 Drives Are Not Properly Detected In Windows 8.1 Environment

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Dec-2015

Last updated : 16-Dec-2015

DESCRIPTION
Some USB 3.0 flash drives are not detected. When the flash drive is inserted, the operating system responds as if the device is detected (sound is heard), then the sound may repeat continuously but the device is never mounted.
This has been found to occur with USB flash drives from various manufacturers and of various capacities.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 655 G1 Notebook PC
Operating Systems:
  • Microsoft Windows 8.1
RESOLUTION
Microsoft has released a fix for this issue. Refer to the following Microsoft article for more information:

Hardware platforms affected : HP ProBook 645 G1 Notebook PC, HP ProBook 655 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04923145

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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