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HP Customer Support - Knowledge Base

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HP Printers - Turning Off Web Services

This document is for HP printers that support web-connected printing services.
After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Smart accounts, or no longer plan to use web-connected printing services.
note:
If you have an HP+ printer, web services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove web services, perform a printer reset to restore factory default settings.
If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:
  • HP ePrint email: Disables the HP ePrint printer email address.
  • HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
    • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately.
    • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Smart.
  • Print Anywhere: Disables the Print Anywhere feature.
  • HP Printer Apps: Disables all HP Printer Apps.
Read the section that matches your printer control panel type for steps to turn off Web Services.

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