HP Color LaserJet Enterprise MFP M577, M578 - 13.A3, 13.B2 jam error in the optional 550-sheet trays

Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet paper feeders. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

• 13.A3.A3
• 13.A3.D3
• 13.B2.D3

In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the 550-sheet paper trays.

note:

The printer model referenced in the video is different, but the steps also apply to the M577, M578 models.

1. Open the lower-right door.
   Figure : Open the lower-right door
   
2. Gently pull out any jammed paper.
   Figure : Remove the jammed paper
   
3. Pull the tray completely out of the printer by pulling and lifting it up slightly.
   Figure : Remove the tray
   
4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.
   Figure : Remove the jammed paper
   
5. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it.
   Figure : Remove the jammed paper
   
6. Close the lower-right door.
   Figure : Close the lower-right door
   
7. Reinsert and close the tray.
   Figure : Close the tray
   
8. Open the right door.
   Figure : Open the right door
   
9. Gently pull out any jammed paper from the pick-up area.
   Figure : Remove the jammed paper
   
10. Close the transfer assembly.
    Figure : Close the transfer assembly
    
11. Push down on the green levers to release the jam-access cover.
    Figure : Press down on the green levers
    
12. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.
    Figure : Remove the jammed paper
    
13. Close the jam-access cover, and then lower the transfer assembly.
    Figure : Close the jam-access cover
    
14. Close the right door.
    Figure : Close the right door