Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
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13.B2.D2 Jam in Tray 2
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in Tray 2.
The printer model referenced in the video is different, but the steps also apply to the M577, M578 models.
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Lift the latch on the right door to release it.Figure : Lift the latch
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Open the right door.Figure : Open the right door
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Gently pull out any jammed paper from the pick-up area.Figure : Remove the jammed paper
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Close the transfer assembly.Figure : Close the transfer assembly
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Push down on the green levers to release the jam-access cover.Figure : Press down on the green levers
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Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.Figure : Remove the jammed paper
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Close the jam-access cover, and then lower the transfer assembly.Figure : Close the jam-access cover
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Pull the tray completely out of the printer by pulling and lifting it up slightly.Figure : Remove the tray
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Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.Figure : Remove the jammed paper
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Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it.Figure : Remove the jammed paper
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Reinsert and close the tray.Figure : Close the tray
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Close the right door.Figure : Close the right door