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HP Customer Support - Knowledge Base

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HP Color LaserJet Enterprise M855 - Clear output jams in the output-accessory bridge

Clear output jams in the output-accessory bridge

The output-accessory bridge is installed on products with an optional finishing accessory. The output-accessory bridge transfers paper from the output slot near the control panel, across the top of the product, and into the finishing accessory. Use the following procedure to clear jams in this area.
  1. Lift the latch on the top cover of the output-accessory bridge and open the top cover.
    Figure : Lift the output-accessory bridge cover
  2. Gently pull the jammed paper to remove it.
    Figure : Remove the jammed paper
  3. Close the top cover of the output-accessory bridge.
    Figure : Close the output-accessory bridge cover

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