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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03865075

Version: 1

Advisory: HP Z420 and Z620 Workstation - System Unexpectedly Hangs, Reboots, or Shuts Off

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Jul-2013

Last updated : 23-Jul-2013

DESCRIPTION
A very small number of customers have reported an issue where the HP Z420 and Z620 Workstation may unexpectedly hang, restart, or shut off during use.
Symptoms:
During use, regardless of operating environment, the HP Z420 and Z620 Workstation may unexpectedly hang, restart, or shut off during use. When the issue is encountered there will be no explanation for the failure in the system event logs.

SCOPE
Information in this document applies to the following:
Systems:
  • HP Z420 Workstation
  • HP Z620 Workstation
Operating Systems:
  • Red Hat Enterprise Linux 5 (x86_64)
  • SUSE Linux Enterprise Desktop 11
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 8 (standard)
  • Red Hat Enterprise Linux 6 (x86_64)
  • Microsoft Windows 8 Pro
RESOLUTION
HP has resolved this issue in HP Z420 and Z620 system BIOS version 3.18 and later, which is currently available on the HP web site.
Customers are strongly encouraged to update to BIOS 3.18 or later to prevent this issue from occurring.

Hardware platforms affected : HP Z420 Workstation, HP Z620 Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03865075

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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