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HP Officejet Pro 251dw Printer Series - Clearing paper jams

Clearing a paper jammed inside the printer

  1. Remove all media from the output tray.
      caution:
    Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the automatic two-sided printing accessory (duplexer).
  2. Check the duplexer.
    1. Push the button on either side of the duplexer, and then remove the unit.
    2. Locate any jammed media inside the printer, grasp it with both hands and then pull it towards you.
    3. If the jam is not there, push the latch on top of the duplexer and lower the cover. If media is jammed inside, carefully remove it. Close the cover.
    4. Reinsert the duplexer into the printer.
  3. Open the top cover and remove any debris.
  4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:
    1. Ensure the printer is turned off and disconnect the power cord.
    2. Lift the printer off Tray 2.
    3. Remove the jammed media from the bottom of the printer or from Tray 2.
    4. Reposition the printer on top of Tray 2.
  5. Open the ink cartridge access door. If there is paper remaining inside the printer, ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media, and pull the media towards you through the top of the printer.
      warning:
    Do not reach into the printer when it is on and the carriage is stuck. When you open the ink cartridge access door, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.
  6. After clearing the jam, close all covers, turn on the printer (if you had turned it off) and resend the print job.

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