hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP EliteBook 8470p Notebook PC - Removing and Replacing the Memory Module

This document pertains only to HP EliteBook 8470p Notebook PC with the following case design:

Introduction

This document is provided to assist in removing and replacing the memory for HP EliteBook 8470p Notebook PC.

Minimum skill level

The end user requires no hardware-specific training to replace the defective part. The end user should have familiarity with system hardware and software requiring repair.

Parts required

note:
Part numbers are subject to change.
The replacement part number will vary depending on the memory that is being replaced. If a part is listed as "Yes" under "Requires Return" then the defective part needs to be returned to HP. Click here for more information on returning parts to HP.
Description
Part Number
Requires Return
8GB 1600-MHz PC3-12800 memory module (SHARED)
670034-001
Yes
SPS-MEM 4GB PC3-12800 DDR3 LOCKED
707248-001
Yes
4GB 1600MHz PC3-12800 memory module (SHARED)
641369-001
Yes
2GB 1600MHz PC3-12800 memory module (SHARED)
652972-001
Yes
note:
For customers in countries/regions with RoHS legislation (e.g. EU, China, etc.) restricting the use of hazardous substances in electrical equipment. The use of the "Original" spare part is regulated by RoHS legislation. If the unit contains a part that is labeled with the "Modified" spare number, the "Modified" spare part must be ordered as the replacement part. If the unit contains a part that is labeled with the "Original" spare number, please order the "Original" spare number as the replacement part. In this case, either the "Original" or the "Modified" spare number may be shipped which will not affect performance or functionality of the unit.

Memory removal instructions

To view a video demonstrating the procedure for removing/replacing the memory, click here to view the HP Services Media Library and then click on Remove/Replace videos. On the new window, select Memory from the menu on the upper left hand side of the screen.
Review the safety considerations before performing the steps listed below by clicking on the following link:
  caution:
Failure to comply with the precautions could result in damage to the product or loss of data.
note:
The primary and expansion memory slots are both located under the bottom cover. The primary memory slot is located on the bottom and the expansion memory slot is located on top. If an expansion memory board is installed, it must be removed before the primary memory board can be removed.
Step
Procedure
Instruction
1
Remove the battery.
2
Remove the bottom door.
3
Push both arms outward simultaneously to release the memory module to the spring tension position.
  caution:
When handling a memory module, use care to prevent touching the memory chips on the board. Touching the memory chips could damage or destroy the memory.
4
Grasp the memory board by the edges and pull gently to remove it and place the memory board in a static dissipative bag.

Memory replacement instructions

Steps
Procedure
Instruction
1
Grasp the memory module by the edges from the static dissipative bag and align the notch in the memory module with the key in the memory module slot on the system board
2
At an angle, gently insert the memory module into its slot on the system board.
  caution:
When handling a memory module, use care to prevent touching the memory chips on the board. Touching the memory chips could damage or destroy the memory.
3
Press the memory board down to latch the arms.
4
Replace the bottom door.
5
Replace the battery.

Parts return


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Slovakia

hp-detect-load-my-device-portlet

Actions
Loading...