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HP Customer Support - Knowledge Base

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HP Scanjet Scanners - Resetting the Scanner

Introduction

This document explains how to reset the scanner. Resetting the scanner might correct some operating issues.

Reset the scanner

Follow these steps to reset the scanner.
  1. Close the HP scanning software, if it is open.
  2. Disconnect the USB cable that connects the scanner to the computer.
  3. Reconnect the USB cable that connects the scanner to the computer.
  4. Verify the following USB cable settings.
    • Make sure that you are using the USB cable that came with the scanner.
    • Make sure that the USB cable is connected correctly to the rear of the scanner. The USB symbol on the end of the cable (the connector) should be facing up. When connected correctly, the USB connector will feel slightly loose. When connected incorrectly, the USB plug will feel too tight.
    • Try connecting the USB cable to a different USB port on your computer. If the USB cable is connected to a port on the back of the computer, move it to a port on the front or side of the computer.
  5. You might need to turn the computer off, wait 60 seconds, and then turn the computer on again.

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Country/Region: Flag Slovakia

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