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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03447259

Version: 1

HP Notebook PCs - HP Slate Camera Can Only Save Pictures or Video While Connected to a Network

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Aug-2012

Last updated : 07-Aug-2012

DESCRIPTION
The HP Slate camera cannot save pictures or video under the following conditions:
  • The home folders on the HP Slate, including the Pictures folder, are redirected to a network location as a result of domain group policies.
  • The HP Slate is disconnected from the network at the time the pictures or video are taken.
When the HP Slate is connected to the network and the network shared home folders are available, then the camera functions as expected.

sourceInformation

SCOPE
HP Slate 2 Tablet PC
HP Slate 500 Tablet PC
RESOLUTION
When using domain group policies to redirect local folders on the HP Slate, the following settings must enabled in order for the camera to function correctly while disconnected to the network:
  • Configure Background Sync
  • Allow or Disallow use of the Offline Files feature
  • Enable Transparent Caching

Hardware platforms affected : HP Slate 2 Tablet PC, HP Slate 500 Tablet PC

Operating systems affected : Microsoft Windows 7 Professional (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03447102

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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