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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03372324

Version: 1

HP Notebook PC - No USB Keyboard Support on Slate 2 During PXE Boot

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Jun-2012

Last updated : 13-Jun-2012

DESCRIPTION

When using an external, USB keyboard with the HP Slate 2 Tablet, pressing F12 initiates the Pre-Execution Environment (PXE) as expected. However, until the PXE boot process completes, the tablet does not recognize additional USB keyboard input.

sourceInformation

SCOPE

HP Slate 2 Tablet PC

RESOLUTION

This a known hardware limitation of the HP Slate 2 Tablet. USB keyboard input is not possible during the PXE boot process.

Hardware platforms affected : HP Slate 2 Tablet PC

Operating systems affected : Microsoft Windows 7 Professional (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03371124

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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