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HP Customer Support - Knowledge Base

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A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series

Issue

The product does not print or stops feeding pages when printing. A 'Paper Jam' message displays on the product control panel.
note:
Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Video of clearing a paper jam

The following video demonstrates how to clear a paper jam.
note:
This video shows an HP Photosmart 7510 e-All-in-On (C311a) printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

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