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HP Customer Support - Knowledge Base

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HP ProBook 4300/4400 Notebook PC Series - Webcam Is Not Detected or Does Not Function Properly

Issue

An error message appears stating Error msg Webcam was not found or is not working properly when the ArcSoft webcam companion is launched. The ArcSoft Webcam Sharing Manager is the driver that enables the use of multiple applications with a single camera. If ArcSoft Webcam Sharing Manager is not selected in HP Webcam, Skype, or MSN, the error message will appear.

Solution

To use multiple applications with a single camera, change the settings for each of the individual applications to enable ArcSoft Webcam Sharing Manager and then complete the steps below.
  1. Launch the application to be used (Skype, MSN, etc).
  2. Select End call.
  3. Re-open the ArcSoft Webcam application.

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Country/Region: Flag Slovakia

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