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HP Customer Support - Knowledge Base

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HP LaserJet M1522/M2727 and HP Color LaserJet CM1312/CM2320 - Mac OS X: USB Connected MFP not Recognized by Setup Assistant

Issue

When using the Mac OS X All-in-One Multifunction Printer (MFP) full solution software, a USB connected device may not show up as selectable in the Setup Assistant software.

Solution

If you run the Setup Assistant as a standard user, your direct connected device (USB) will not be recognized. A standard user account is one that does not have administrative privileges. To recognize USB connected devices, you must run the HP Setup Assistant as a user with administrative privileges.

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Country/Region: Flag Slovakia

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