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HP Photosmart, Deskjet, and Officejet Printers - In Windows XP, My Printer Is No Longer Available in the List of Printers over the Network

Issue
In Windows XP, the printer disappears from the Printers folder after successfully installing it on a network. This issue might also occur after you have successfully installed the printer, and have used the printer for a while.
Solution
HP released a software update to resolve this issue.
Before you can install this update, you must first uninstall the printer software, delete temporary files, close all background programs, and then reinstall the software.
  note:
Some of the following steps require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Step one: Uninstall the software
Even if the HP software did not install successfully, there might be elements of the software installed on your computer. Use one of the following methods to uninstall the software, depending on if you have the product CD.
Step two: Delete all temporary files
  1. Click Start, and then click Run.
  2. In the Open box, type %temp%, and then click OK. The Temp folder opens, displaying the Temp files.
  3. Click Edit, click Select All, and then press the Delete key to delete the files.
      note:
    Do not highlight or delete the Temp folder. Delete only the files in the folder. If an Access Denied message displays on the screen during the delete process, click OK to close the error message and then continue deleting the remaining files.
Step three: Temporarily turn off startup programs
Follow these steps to turn off the Terminate and Stay Resident (TSR) programs running in the background on the operating system. These programs activate computer utilities like antivirus software, but are not required for the computer to function. Occasionally, TSRs prevent the product software from installing correctly. In Windows XP, the MSCONFIG utility prevents TSR programs and services from starting.
  1. Click Start, and then click Run. In the Open dialog box, type msconfig, and then click OK.
  2. Click the General tab.
      note:
    Make a note of the settings in the General tab now. You will need this information to return the settings to the original configuration.
  3. Click Selective Startup.
  4. If there is a check mark next to Load Startup Items, click to clear it.
  5. Click the Services tab, and then select the Hide All Microsoft Services check box.
  6. Click Disable All to clear all the check boxes on the list.
  7. Click Apply, and then click Close.
      note:
    If an 'Access is denied' error message displays on the computer when you make changes, click OK, and then continue. The message does not prevent you from making changes.
  8. Click Restart to apply the changes.
Step four: Reinstall the software
Use one of the following methods to reinstall the software, depending on if you have the product CD.
Step five: Re-enable startup programs
  1. On the taskbar, click Start, and then click Run.
  2. In the Open dialog box, type msconfig, and then click OK. The System Configuration Utility window opens.
  3. Click the Startup tab.
  4. Select the check box next to programs that should run when the computer is turned on (refer to the notes that you took earlier in this document).
      caution:
    Do not disable any Microsoft services.
  5. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup check box.
  6. Click Apply, click OK, and then click Exit without restart.
Step six: Install the HP software update
  1. Right-click this link, HP Critical Update, and then select Open Link in New Window.
  2. Thoroughly review the information on the download information page, and then follow the on-screen instructions to download and install the software.
  3. Restart the computer and the product.

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