This document informs you about the Customer Self Repair (CSR) printer part list and the program instructions.
HP Designjet 70/90/100/110/130 Printer Series - Customer Self Repair (CSR)
Information
Details
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.
If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
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CSR-A: Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
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CSR-B: Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business-day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center, and a technician will help you over the phone.
HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP.
In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five business days.
The defective part must be returned with the associated documentation in the provided shipping material.
A failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
note:This program depends on the country and region rules. If there is any doubt or if you need further information, look at your printer user documentation or call HP call center.
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CSR - A
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General parts classification
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Service ability attributes
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Time considerations
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Print heads
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Modular access to replaceable
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Less than five minutes to replace them
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Firmware
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No tools required
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Five minutes or less to complete the required action and easy to download from hp website
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Power cords
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Plug and play
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Jet Direct cards
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Tools maybe required, minimal number of screws
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Five minutes or less to complete the required action and easy to download from the hp website
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Spindle
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Single assembly
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Ink cartridges
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No tools required
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Less than five minutes to replace them
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Installation CD/DVD ROM
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No tools required
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Five minutes or less to complete the required action
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Doors
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No tools required
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Legs
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Tools maybe required, minimal number of screws
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Ten minutes to complete the required action
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Top/Front covers
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No tools required
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Input/Output tray
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No tools required
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Arms/Foots
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Single assembly
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Five minutes or less to complete the required action
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CSR - B
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General parts classification
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Service ability attributes
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Time considerations
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Hard disk drive
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May require minimal configuration and setup
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One to ten steps to complete the required action
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Front panel
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Single assembly
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Five minutes or less to complete the required action
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Ink delivery system
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One to fourteen steps to complete the required action
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Star wheet rail
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Single assembly
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Carriage
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Single assembly
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One to ten steps to complete the required action
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Electronic module
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Single assembly
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One to eight steps to complete the required action
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Product series
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Product / Part
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Formatter
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Doors
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Legs
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Firmware
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Input/Output tray
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Ink delivery system
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Power cords
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Hard disk drives
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Jet Direct cards
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Memory
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Front panel
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Spindle
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Top/Front covers
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Installation CD/DVD ROM
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Ink cartridges
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Printheads
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Cutter
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Arms/Foots
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Overlay/Labels
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Start wheels rail
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HP DesignJet 70 printer series
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HP DesignJet 70
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N/A
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A
|
A
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A
|
A
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B
|
A
|
N/A
|
A
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N/A
|
B
|
A
|
A
|
A
|
A
|
A
|
A
|
A
|
A
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B
|
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HP DesignJet 90 printer series
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HP DesignJet 70
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N/A
|
A
|
A
|
A
|
A
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B
|
A
|
N/A
|
A
|
N/A
|
B
|
A
|
A
|
A
|
A
|
A
|
A
|
A
|
A
|
B
|
|
HP DesignJet 100 printer series
|
HP DesignJet 100
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N/A
|
A
|
A
|
A
|
A
|
B
|
A
|
N/A
|
A
|
N/A
|
B
|
A
|
A
|
A
|
A
|
A
|
A
|
A
|
A
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B
|
|
HP DesignJet 110 printer series
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HP DesignJet 110
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N/A
|
A
|
A
|
A
|
A
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B
|
A
|
N/A
|
A
|
N/A
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B
|
A
|
A
|
A
|
A
|
A
|
A
|
A
|
A
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B
|
|
HP DesignJet 130 printer series
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HP DesignJet 130
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N/A
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A
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A
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A
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A
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B
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A
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N/A
|
A
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N/A
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B
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A
|
A
|
A
|
A
|
A
|
A
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A
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A
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B
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