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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP xw9300 Workstation - NVIDIA Quadro FX4500 X2 Graphics Card Not Supported

Issue:
HP xw9300 Workstation with two third-party NVIDIA Quadro FX4500 X2 graphics cards installed. Either card works individually, in either 16x PCI-Express slot. With both NVIDIA Quadro FX4500 X2 video cards installed, the second card is not detected by Windows XP Professional 64-bit.
Solution
The NVIDIA Quadro FX4500 X2 video card is not qualified, tested, or supported in the HP xw9300 Workstation. As a result, this configuration is likely not able to be made functional. There are potential cooling issues, as well as power budget issues with this configuration. The power supply does not have the appropriate power connectors to support two of these cards.
To resolve the issue, it is necessary to install HP supported video cards (such as two NVIDIA Quadro FX4500 graphics cards.)

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