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HP Customer Support - Knowledge Base

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HP Photosmart C4200, C4300, and C4400 Series All-in-One Printers - Printed Text or Image Is Skewed or Crooked

Issue

The product is working, but the printout is not straight on the page. It is skewed or crooked.

Solution one: Make sure that paper is loaded correctly

  1. Check the following:
    • The right side of the paper is flush with the right side of the paper tray.
    • The paper guides are snug against the edges of the paper.
    • The paper is flat in the tray.
  2. Make sure only one type of paper is loaded in the product.

Solution two: Make sure that the HP All-in-One is within skew tolerance

Follow these steps to determine if the product is within skew tolerance.

Step one: Print a self-test report

  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Cancel () button and then press the Start Copy Color () button.
    The product prints a self test report, which might indicate the source of the printing problem.
Figure : Self test report

Step two: Check whether the HP All-in-One is within skew tolerance

The lines at the top and bottom of the self-test report can help determine if the product is within skew tolerance. Look for the vertical line at the top of the report, double vertical lines at the bottom, and horizontal lines on each side of the page, near the middle.
  1. Fold the self-test report in half on the horizontal lines printed near the middle of the page (the print should face inward). Carefully align the left edge of the paper to make the fold even.
    Figure : Fold the page in half
  2. Examine the end of the folded paper (opposite the fold) that contains the vertical lines. The single and double lines are visible through the paper. If the product is within skew tolerance, the single line from the top of the page falls between the double lines from the bottom of the page.
  3. If the single line falls outside the double lines, the product is not within skew tolerance. Continue to the next step to clean the paper rollers.

Step three: Clean the paper rollers

  1. Press the Power button () to turn off the product.
  2. Unplug the power cord from the wall outlet.
  3. Remove the rear access door: Press the handle to the right, and then pull out the door.
    Figure : Remove the rear access door
  4. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water.
    Rotate the rollers with your fingers to clean all the way around.
    Figure : Clean the paper rollers
  5. Allow the rollers to dry completely.
  6. Replace the rear access door. Gently push the door toward the product until it snaps into place.
    Figure : Replace the rear access door
  7. Plug the power cord into the wall outlet.
  8. Press the Power button () to turn on the product.
  9. Try the print job again.
    • If the print job prints successfully, you do not need to continue troubleshooting.
    • If these steps did not resolve the issue, proceed to the next step.

Solution three: Service the product

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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