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HP CM8060/CM8050 Color MFP with Edgeline Technology - Image-quality problems

Use the information in this section to solve problems with the quality of printed images

Image-quality problems that occur for copy and print jobs

Image-quality problems that occur for copy and print jobs
Issue
Cause
Solution
Printed pages smudge easily immediately after printing.
The tray might be configured for a different type of paper than the type that is loaded.
The paper might not meet specifications.
The bonding-agent cartridge might be nearly empty.
Make sure that the tray is configured for the correct type of paper.
Use only paper that meets specifications for this device. See Supported paper.
Try using a heavier weight paper.
Use the embedded Web server or the control panel to view the supplies status page. If the bonding-agent cartridge is nearly empty, replace it.
If the problem continues, contact HP.
Ink soaks through the paper to the second side.
Ink from one page is transferred to the back of another page in the output bin.
This problem can occur if you are using coated glossy paper.
Use only paper that meets specifications for this device. See Supported paper.
Use only HP Glossy for Edgeline papers.
Do not use coated paper that was developed for use with offset printers.
Ink marks are on the back side of the page.
If you are using prepunched paper, and you have not set the paper type correctly, ink can be deposited through the holes onto the drum.
After a jam, some ink might remain on the surface of the drum.
If you are using prepunched paper, always set the paper type to Prepunched. The device adjusts the image so ink is not deposited through the holes.
After clearing a jam, print a few pages to remove excess ink.
Images smear when using glossy paper.
Many types of coated papers do not work well with this device.
Use only paper that meets specifications for this device. See Supported paper.
Use only HP Glossy for Edgeline papers.
Do not use coated paper that was developed for use with offset printers.
Vertical streaks or bands of faded color appear on printed pages.
Debris might be in the paper path.
The bonding-agent cartridge might be nearly empty.
The device might have an internal problem.
Make sure that all remnants of paper are cleared from the device after clearing a jam.
Use the embedded Web server or the control panel to view the supplies status page. If the bonding-agent cartridge is nearly empty, replace it.
If the problem continues, contact HP.
Text appears blurred.
Edges of lines seem ragged.
Printed images have a mottled appearance.
The bonding-agent cartridge might be nearly empty.
The paper might be of poor quality.
The device might have an internal problem.
Use the embedded Web server or the control panel to view the supplies status page. If the bonding-agent cartridge is nearly empty, replace it.
Use only paper that meets specifications for this device. See Supported paper.
If the problem continues, contact HP.
Adjoining color areas blend into each other.
Edges of the image appear fuzzy or ragged.
Width of lines or text varies on one page.
Printed images are too light or too dark.
Pages are completely blank.
If you are copying from the glass, the original document might be missing, or the printed side is facing up.
If you are copying from the document feeder, another page might be resting on the small glass strip that is under the scanner lid.
The device might be picking up multiple sheets of paper at the same time.
Make sure the original document is placed in the upper-left corner of the glass, with the printed side down.
When using the document feeder, make sure no pages are underneath the scanner lid.
If the device is picking up multiple sheets at the same time, the separation pads in the tray pickup mechanism might be worn or dirty. Contact HP.
If the problem continues, contact HP.
Paper expands and bubbles, especially in areas where ink coverage is high.
The environment where the device is located might be too cold or too dry.
The device might have an internal problem.
For best results, maintain a consistent environment that meets specifications for this device. See Environmental specifications.
If the problem continues, contact HP.
The image seems skewed with respect to the edge of the page.
The paper might not be the correct size or it might not have square corners.
The device might have an internal problem.
Use only paper that meets specifications for this device. See Supported paper.
If the problem continues, contact HP.
The colors on the printed page are incorrect.
The tray might be configured for a different type of paper than the type that is loaded.
The wrong paper type might have been selected in the printer driver.
The paper might not meet specifications.
The device might have an internal problem.
Make sure that the tray is configured for the correct type of paper.
Make sure to select the paper type in the printer driver that matches the paper that is loaded in the tray.
Use only paper that meets specifications for this device. See Supported paper.
If the problem continues, contact HP.
Colors of an image gradually vary from one color to another.
Images that are printed on A3-size paper turn pink over time.
The paper might not meet specifications.
Use HP Office Long Grain A3 (Colorlok) paper.
The image is the incorrect size or is placed on the page incorrectly.
The device might have an internal problem.
Contact HP.
Colors are inconsistent from one page to the next.
The device might have an internal problem.
Contact HP.
Colors overlap each other.
Colors seem faded.
Colors are uneven in filled areas.
Images seem grainy.
The paper might not meet specifications.
The device might have an internal problem.
Use only paper that meets specifications for this device. See Supported paper.
Contact HP.
Printed pages have speckles of color.
Horizontal streaks or bands of faded color appear on printed pages.
The printed page has repeating patterns.

Image-quality problems that occur only for copy jobs

Image-quality problems that occur only for copy jobs
Issue
Cause
Solution
Streaks appear on copied pages when using the document feeder.
The small glass strip at the left of the flatbed scanner glass might be dirty.
Clean the glass scanner strip. See Clean the device.
Spots appear on copied pages when using the flatbed glass.
The flatbed glass might be dirty.
Clean the scanner glass. See Clean the device.
Colors on the printed page do not match colors on the original document.
The tray might be configured for a different type of paper than the type that is loaded.
Make sure that the tray is configured for the correct type of paper. See Load trays.

Image-quality problems that occur only for print jobs

Image-quality problems that occur only for print jobs
Issue
Cause
Solution
The printed page has the wrong font.
The printer driver might not be communicating correctly with the device.
The device might have an internal problem.
If you are using a Windows computer, try using a different printer driver.
Make sure you are using the latest driver. Download current drivers from www.hp.com/support/CM8060edgeline or www.hp.com/support/CM8050edgeline.
If the problem continues, contact HP.
The printed page has missing information.

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