hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Designjet 800 Series Printers - Printer Information Utility

The purpose of this utility is to:
  • Report basic parameters for call qualification.
  • Identify potential problems.
How to check the Printer Information:
  1. Press the UP or DOWN ARROW keys on the front panel until the Setup menu is displayed. Press ENTER.
  2. Press the DOWN ARROW and ENTER keys simultaneously, to access the Service menu.
  3. In the Service menu, scroll to Service utilities and press ENTER.
  4. In the Service Utilities menu, scroll to Printer Information and press ENTER. The Printer Information will be displayed on the front panel.
      note:
    The front panel only allows six lines to be displayed at one time. Use the ARROW keys to scroll through the complete list.
What the Printer Information means
  • Model Number - This identifies the model type of the Printer and should be the same number as is printed on the Serial Number label (located at the back of the Printer). If the Model Number on the front panel does NOT match the number on the label, use the EEROM setup utility to set the correct model number.
  • Serial Number - The Serial Number should be the same number as is printed on the Serial Number label (located at the back of the Printer). If the Model Number on the front panel does NOT match the number on the label, use the EEROM setup utility to set the correct model number.
  • Service ID - This number identifies the date the Printer was purchased, since it encodes the date when the first print was sent to the Printer. This allows the end of warranty period to be easily determined without needing a proof of purchase from the customer. The Service ID format is YYDDD, where YY is the actual year since 1990 and DDD is the number of actual days since January 1st.
How to calculate the Service ID from a calendar date:
YY = calendar year - 1990 (e.g.: 1998 = (1998 - 1990) = 08; 2001 = (2001 - 1990) = 11)
DDD = (Calendar month - 1) x 30 + Calendar day or 30 if the day is 31 (e.g.: Oct. 10th = (9 x 30 + 10) = 280; Dec. 31st = (11 x 30 +30) = 360
How to convert the Service ID into a calendar date:
Year = YY + 1990 (e.g.: 08 = (08 + 1990) = 1998; 11 = (11 + 1990) = 2001)
Date = DDD divided by 30, plus one if there is a remainder, gives you the month. The remainder gives you the day of the month (e.g. 280 (280/30 = 9 + 1 = 10) = October 10th; 360 = (360/30 = 12) = December 30th)
  • Engine F/W - The current version of the Firmware being used by the Printer and the date that it was updated.
  • Formatter F/W - The current version of the Firmware being used by the Formatter (if it is installed).
  • Hard disk F/W - The current version of the Firmware being used by the Hard Disk (only if the Formatter is installed).
  • Paper usage - The amount of media used by the Printer.
  • Ink usage - The amount of Ink used by the Printer.
  • Scan axis usage - Number of Scan-Axis cycles represented as a percentage over the maximum number of Scan-Axis cycles that the Printer is designed to support. If the percentage is more than 100% and the Printer is experiencing problems, try the following:
    1. Apply Lubricant to the Drive Roller.
    2. Replace the Carriage Assembly (including the Belt).
    3. Replace the Scan-Axis Motor.
  • Paper axis usage - Number of Paper-Axis movements represented as a percentage over the maximum number of Paper-Axis movements that the Printer is designed to support. If the percentage is more than 100% and the Printer is experiencing problems, try replacing the Paper Axis Motor.
  • Service Station usage - Number of Service Station cycles represented as a percentage over the maximum number of Service Station cycles that the Printer is designed to support. If the percentage is more than 100% and the Printer is experiencing problems, try replacing the Service Station.
  • Spittoon usage - Number of drops spit into the Spittoon (on the left hand side of the Printer) represented as a percentage over the maximum number of drops allowed by the Spittoon. If the percentage is more than 100% and the Printer is experiencing problems, try replacing the Spittoon.
  • Pinch-lift usage - Number of Pinch-lift cycles represented as a percentage over the maximum number of cycles that the Printer is designed to support. If the percentage is more than 100% and the Printer is experiencing problems, try replacing the Pinch Lift Mechanism.
  • Cutter usage - Number of times the Cutter has been used represented as a percentage over the maximum number of times that the Printer is designed to support. If the percentage is more than 100% and the Printer is experiencing problems, try replacing the Cutter Assembly.
  • Carriage usage - Number of Printhead insertions in the Carriage stall where the most Printheads have been inserted represented as a percentage over the maximum number of Printhead insertions that the Printer is designed to support. If the percentage is more than 100% and the Printer is experiencing problems, try replacing the Carriage Assembly.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Slovakia

hp-detect-load-my-device-portlet

Actions
Loading...