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HP Designjet 650C Printer - System Errors 010011, 010012, 010013, or Error Lowering Bail Message

Introduction
A problem has been detected with the printer’s Bail assembly, which can usually be solved by following the steps outlined below. Follow the instructions exactly as shown and do not change any other settings. If the printer does not behave as per the instructions, return the printer to its original status by pressing the PREVIOUS key on the printer’s front panel until the display reads Ready or Ready to Plot.
Performing a Bail Calibration
  warning:
Follow the steps below exactly, and do not perform any other calibrations or tests from the service test submenu, as damage to the printer components can occur.
  1. On the printer's front panel, press the ENTER key.
  2. Using the Arrow keys, scroll to Utilities, and press ENTER.
  3. Press the ENTER key and the Up Arrow key simultaneously (allows access to the Service Test submenu).
  4. Using the Arrow keys, scroll to Bail Calib, and press ENTER.
  5. The bail will rise.
  6. Press the Up Arrow key until the bail makes a slight falling motion (approximately 1/4 inch). Each time the key is pressed, the bail will rise slightly.
  7. When the bail makes the falling motion, press ENTER to write the calibration value to the EEROM. This is the correct up position for the bail.
  8. When the message SUCCESS CALIBRATION press ENTER appears, press ENTER.
  9. Press the PREVIOUS key until the main front panel screen appears.
  10. Turn the printer off, then on to store the calibration value in the EEROM.
  11. Turn the printer on and load media
  12. Verify printer functionality by performing the media loading procedure twice with sheet media (8 1/2 x 11), and twice with roll media.

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